Consider requesting a room away from street noise if you're sensitive to sound. The nightclub near the hotel can be quite loud.

Horizon Club lounge, impressive swimming pool, easy access to local attractions

The guest rooms feel cramped, the gym equipment shows signs of wear!!! The spa facilities weren't up to date, lacking a modern touch!!!

We loved the variety of dining options and the activities for everyone. Hit up the local spots like Bangsar Village for shopping and delicious food. Pro tip, keep an eye on busy times during breakfast to avoid delays.

Had a rough breakfast experience. The buffet was big, but the food wasn’t fresh at the end of service and took forever to get drinks.

This place suits me perfectly with excellent wi-fi, 24-hour reception, fitness centre, and a wonderful bar area. I remember the staff promptly helped me with car service on my first visit. Highly recommend this gem!

Ideal spot for couples seeking a retreat

The service was top-notch, I can't stress how helpful the staff were.

It wasn’t exactly budget-friendly, but you get what you pay for.

Would recommend for a date night

Spacious room, excellent breakfast, with a delightful choice of international dishes and a fantastic view of the city skyline from the lounge area.

Everything exceeded my hopes.

exceptional stay but minor room noise

The service throughout my stay was remarkable, with staff consistently going above and beyond. Enjoying a stunning view of the city skyline from my Executive King Room added a touch of magic to my mornings.

I experienced some noise from the adjoining rooms, which was slightly distracting.

Luxury Experience in the Heart of the City!

Fabulous stay with stunning views from the Horizon Club. The attentive staff made our group feel special. Enjoyed the exquisite buffet, but some restaurants closed on Sundays, so plan ahead for meals. Don't miss the unique night views of the Petronas Towers!

Great breakfast with chocolate fountains and friendly staff. Milk not replaced after room service.

The breakfast buffet at Shangri-La was a glorious spread. I could’ve dived into that oatmeal all day! Plus, the location was super convenient for hitting up local gems, and the staff was incredibly friendly, going out of their way to help. Also, the spa was an absolute game-changer for relaxation after a long day of exploring!

I truly loved the elegant decor of the Shangri-La Kuala Lumpur. The spacious lobby, adorned with beautiful flowers and warm lighting, created a welcoming atmosphere. The staff was always on hand, making accessibility easy for seniors like me.

More senior-friendly dining options would be appreciated.

This hotel is perfect for families! The kids loved the pool, which was large and peaceful. We enjoyed yummy breakfast with a variety of dishes each morning. Plus, the activities like the Maze Garden Treasure Hunt kept our little ones entertained throughout our stay.

In my wife’s opinion, the children's menu could use more options. My kids wished for more kid-friendly meals available, especially at the poolside.

During my three-night stay, I enjoyed the spa with its steam room, sauna, and jacuzzi. The views from my room were simply breathtaking, and I loved the ice cream for breakfast at the Horizon Lounge.

Felt most welcome, no complaints whatsoever.

a warm and memorable stay with exceptional service and delicious breakfast choices at the horizon club!

Wonderful rooms and excellent dining!